Are you a service-minded, solution-oriented, and motivated by helping customers in a professional and engaging way? Would you like to work in a growing gaming computer building company where the customer experience is always in focus?
Then you might be our new Swedish-speaking Customer Service Representative at Shark Gaming Systems.
Shark Gaming Systems is a leading provider of gaming PCs and accessories in the Nordics. We are looking for someone who wants to help ensure that our Swedish customers receive first-class service and support, from first contact to resolved case.
Role Description
As a Customer Service Representative at Shark Gaming Systems, you will have a central role responsible for the contact with our Swedish customers. You will work closely with production, warehouse, and the RMA/returns department to ensure fast, accurate, and professional solutions.
The position is on-site at our office in Glostrup, Denmark. Remote work is not possible.
Start date: August/September 2026
Primary Responsibilities
Customer Contact & Support: Handle customer inquiries via email and phone regarding orders, products, deliveries, and basic technical support.
Case Handling: Follow up and drive customer cases to resolution in collaboration with internal departments.
Book a Shark: Conduct advisory meetings where you help customers choose the right gaming PC or setup online.
Customer Experience: Ensure a high level of service and a positive experience for every customer.
Collaboration: Work closely with warehouse, production, and the RMA department to quickly meet customer needs.
Structure & Quality: Document cases and contribute to improving workflows and routines within customer service.
Your Profile
We are looking for someone with experience in customer service or support who enjoys helping customers and solving problems on a daily basis. You are communicative, structured, and have a natural sense of service.
Qualifications
Fluent Swedish and English, both written and spoken, is required.
Experience in customer service, support, or a similar role
Good computer skills and comfortable working in different systems
Structured, solution-oriented, and service-minded
Comfortable working on-site in a team environment
Danish is not a requirement, but a big plus
Personal Qualities
Service-minded with a strong customer focus
Communicative and pedagogical
Responsible and detail-oriented
Prestigious and collaborative
Positive and solution-focused mindset
Shark Gaming’s Culture and Offering
At Shark Gaming, we are passionate about our products and our customers. We work closely together and value collaboration, engagement, and the drive to continuously improve the customer experience.
An interest in gaming, technology and computer hardware is appreciated, as it makes the job even more enjoyable, but it is not a requirement.
We Offer You
An important role in a growing company
Friendly colleagues and strong team spirit
The opportunity to work closely with both customers and products
A dynamic work environment with a high pace
Apply for the job
Do you want to join our team? Then we'd love to hear about you!
Shark Gaming Systems A/S is a Copenhagen-based company specializing in high-performance custom gaming PCs and hardware. Driven by a passion for gaming and technology, we design and build powerful, reliable systems that combine cutting-edge components with unique design. Our mission is to give gamers, creators, and esports professionals the tools they need to perform at their best. With a strong focus on quality, customization, and customer experience, we continue to push the limits of what gaming hardware can deliver.
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Glostrup Kommune
-Virksomheden tilbyder:
dagarbejde
-Arbejdsgiver:
SHARK GAMING SYSTEMS A/S, Naverland, 2600 Glostrup
-Ansøgning:
Ansøgningsfrist: 14-08-2026;
Se mere her: https://job.jobnet.dk/find-job/916fdc28-1bcb-46b7-9f97-a9487f832a80
